Tickets / Ticketing FAQ

Ticketing FAQ

Ticket Services and Box Office

Our Ticket Services team is happy to assist you with any ticketing or performance-related needs. Learn about hours, location, and contact information.

We are open Monday through Friday, 10 AM – 5 PM.

CPA’s Box Office follows the University academic calendar so our hours may vary. We also follow all University closure policies. Keep an eye on our social media or call us for updates at 919.843.3333 if you are unsure of whether we are open.

By phone: 919.843.3333
By email: CPAtixquestions@unc.edu
By fax: 919.843.2012

We are located at the northwest corner of Memorial Hall on the UNC-Chapel Hill Campus (not to be confused with Graham Memorial on campus).

Memorial Hall
The University of North Carolina at Chapel Hill
114 East Cameron Avenue
Chapel Hill, NC 27599-3276

Can I buy tickets for performances by Playmakers Repertory Theatre or other campus performing arts venues?
No, the Ticket Services team can only sell tickets for Carolina Performing Arts and our hosted rental events.

Ticket Prices and Payment

Questions about payment options, discounts, and gift certificates? Learn more here.

We accept Mastercard, Visa, cash or check.

Ticket prices are listed on our website on each performance page and are updated regularly to reflect the most current availability. Prices are subject to change and availability, however, so we recommend giving our Ticket Services team a call if you have any questions.

We do! Please see below for a full list.

SENIOR DISCOUNT: Available to patrons 55 and older, we offer a 10% discount for phone and walk-up orders only.

ACTIVE OR RETIRED MILITARY*: 10% discount for phone and walk-up orders only.

UNC STUDENTS**: $10(+tax) tickets for Carolina Performing Arts performances. Limit 2 per student, per performance. Seating can be limited; some limitations may apply.

portion of UNC student fees supports this deeply discounted ticket price, so it is offered exclusively to full-time UNC-Chapel Hill students.

UNC FACULTY AND STAFF**: 15% discount online, over the phone, and walk-up, or an additional 10% off subscription package discounts.

UNC HOSPITAL STAFF**: 15% discount for phone and walk-up orders only.

Non-UNC UNIVERSITY STUDENTS***: $15 tickets on select performances. Limit 2 per University ID. Phone and walk-up orders only.

*Requires valid military ID at time of purchase and entry
**Requires valid UNC ID or ONYEN at time of purchase and entry
***Requires valid university student ID at time of purchase and entry

Yes! Our group rates are dependent on the size of the group. To initiate a group order we require a minimum of 10 people in the party. Group ticketing requests are subject to availability. Please call our Box Office to discuss your options.

Carolina Performing Arts Gift Certificates are available for purchase year-round through our Ticket Services Office or online here and are valid one year from the date of purchase; they do not expire at the end of the current season. Gift Certificates may be redeemed in person at the Memorial Hall Box Office, by calling our Ticket Services team at 919.843.3333, or online on your final checkout page.

Refunds, Ticket Exchanges, and Donations

Find answers to questions about refund policies, exchanging tickets, or other options for tickets you can’t use.

Carolina Performing Arts does not offer refunds; all sales are final.

Carolina Performing Arts does not offer retroactive discounts; all sales are final.

Programs and artists are subject to change. All sales are final. However, in the case of cancellations or date changes, refunds will be offered at the discretion of Carolina Performing Arts. In case of inclement weather, refunds will only be given if the performance is cancelled.

After the performance, unused tickets are not eligible for a Carolina Performing Arts credit, tax-deductible contribution, or exchange.

Depending on what you have purchased, you can exchange or donate your tickets with 48-hour notice.

Yes, as a subscriber with us you get free exchanges. We require 48-hours notice before the performance, after that we cannot guarantee your request will be granted.

Yes, with a 48-hour notice, the value of the ticket(s) before taxes and fees may be applied to the purchase of another performance or can be held as a Carolina Performing Arts credit until the end of the current season.

All credit expires at the end of each season and is not able to be used for future seasons. Credit is not transferable between patrons or seasons.

Yes, but there is a $10 per ticket fee to exchange. We require 48-hours notice before the performance, after that we cannot guarantee your request will be granted.

Unused tickets can be donated to Carolina Performing Arts as a tax-deductible contribution until 48 hours before the published start time of the performance.

Taxes and Fees

Find helpful information on NC state taxes and ticketing fees.

North Carolina State law requires a tax of 7.5% on the entire order of any good or services provided. Taxes are non-refundable and cannot be put towards a Carolina Performing Arts credit. All revenue generated from tax is remitted to the state of North Carolina.

All orders placed via CPA’s website or over the phone through the Ticket Services will incur a per-order convenience fee of $4 and a per-ticket processing fee of $2.

The convenience fee is waived for patrons purchasing tickets in person at the Memorial Hall Box Office. The $2 per ticket processing fee does not apply to UNC Students. Fees are non-refundable and cannot be put towards a Carolina Performing Arts credit.

The revenue collected from these standard fees supports the operation of our venues and student staffing for performances, free community and engagement events, and other needs, as we bring nearly 30,000 patrons through our doors each year. We are deeply grateful for your support.

Ticketing Mailing, Pick-Up, or Will Call

Learn more about mailing options for purchased tickets, and how to pick tickets up prior to a performance date or at Will Call.

All tickets purchased 10 days or less before the performance will be held for pick-up, which can be done during our regular hours or will call hours.

Give the box office a call! Depending on how close the performance is, we can either mail them again or have them held at the box office for pick-up. When you call, please make sure we have the correct address on file for you.

Each venue has their own will call. Please plan to pick up your tickets at the location of the performance.

Our will call hours vary by venue:
MEMORIAL HALL: 90 minutes prior to curtain
MOESER AUDITORIUM AT HILL HALL: 30 minutes prior to curtain
CURRENT ArtSpace + Studio: 30 minutes prior to curtain

At all venues, we are open through intermission, if the performance has one. If the performance does not have an intermission, we stay open 30 minutes after the published start time of the performance.

Lost Tickets and Resale of Tickets

Lost ticket or resale questions? Look no further!

The box office can confirm your order and have duplicate tickets held for will call. Duplicate tickets can only be mailed to the address on file.

The resale or attempted resale of Carolina Performing Arts is strictly prohibited.

Tickets obtained from unauthorized sources my be lost, stolen, or counterfeit and if so, are void. A complete repurchase of tickets will be required.

House Policies

Please see below for our policies on late seating, children at performances, food/beverages, recording, and more.

Carolina Performing Arts makes every effort to begin performances at the published start time. Late seating is at the discretion of the artist and Carolina Performing Arts and varies by performance. Check our pre-performance emails for late seating advisories!

Printed seats locations are not guaranteed after the published start time. Latecomers will be asked to wait in the lobby and will be seated by staff at a predetermined time in the program, if available. Please note that some performances do not allow late seating at the request of the artist.

Latecomers are not entitled to a refund. Carolina Performing Arts will make every effort to let patrons know prior to the performance that there are no late seating options. Please look out for pre-performance emails with this information.

Unless specifically noted, children under the age of 5 will not be admitted to performances at Carolina Performing Arts. All children 5 or older must have a ticket: we do not permit lap seating.

Please call the box office or visit our website for a full listing of events.

Every person at the performance/venue is required to have a ticket for all ticketed events.

No babes in arms are allowed at performances.

Outside food and beverages are not permitted at CPA performances. We often host food trucks outside Memorial Hall before performances—please note that this food must be consumed before entering the auditorium. Other restrictions on food/beverages are at the discretion of Carolina Performing Arts and our artists. Prohibited items may be confiscated.

Restrictions on taking photos or video (with cell phones, cameras, or other recording devices) are at the discretion of Carolina Performing Arts and our artists. Unauthorized recordings may be destroyed. Thank you for your cooperation.

What if I have other concerns or questions that aren’t addressed here?

Please feel free to contact Ticket Services with any questions, concerns or suggestions you may have.