Updated April 9, 2020
In order to mitigate the spread of COVID-19, UNC-Chapel Hill has determined that all University-affiliated events of 50 or more people have been cancelled until further notice.
In light of this, Carolina Performing Arts and UNC-Chapel Hill leadership have made the difficult decision to cancel all remaining ticketed performances in our 19/20 season. We have also cancelled all public free events for the remainder of the spring, and are working with our partners to determine best possible outcomes for rescheduling those events in the future. We prioritize the health and safety of our artists, staff (both full-time and students), community partners, and patrons above all else, and are grateful for your understanding.
See below for information on ticket refunds. Please note that our physical box office at UNC’s Memorial Hall will remain closed until further notice. Staff is regularly monitoring voicemail (919.843.3333) and email (firstname.lastname@example.org), and we are working diligently to address patron questions and concerns. We appreciate your patience as we navigate this evolving situation.
The impact of COVID-19, and the necessary steps being taken to mitigate its spread, will undoubtedly have lasting ramifications on working artists and presenting organizations around the world. We are committed to continue working closely with our colleagues locally and abroad to explore bringing back affected artists in future seasons, and we look forward to inviting you back for those engagements. Thank you for your support of Carolina Performing Arts and its mission—we hope to that we will be able to see you in our spaces again soon. Until then, stay well.
Please visit unc.edu/coronavirus for UNC-related updates.
TICKETING POLICY UPDATES
Credit purchases: As of April 9, 2020, our box office has issued automatic refunds to ticketholders of cancelled spring 19/20 performances who purchased tickets via credit card. Please allow 5-7 business days for the refund to post to your credit card account. If you do not see the transaction after that time, please contact your financial institution.
Cash/check purchases: Refunds must be processed in person for orders placed by cash or check. Our staff will be in touch with those patrons with further instructions on processing these refunds. We ask for your patience, as our physical box office is closed until further notice. Customers who wish to instead make a tax-deductible donation of the value of their purchased tickets can do so with this form. You can also contact us to request a refund in the form of a CPA gift certificate.
Rental Events: All events sponsored by any organizations other than CPA originally scheduled to take place prior to May 7, 2020 in Memorial Hall, Gerrard Hall, or CURRENT ArtSpace + Studio, including white coat ceremonies and North Carolina Symphony events, have been cancelled. Affected patrons should contact the sponsoring organization for further information and ticket refunds.
WHAT WE’RE DOING
We are working with our staff and UNC–Chapel Hill facilities to ensure that we’re providing enhanced precautionary and sanitary measures in all our venues.
• Hand sanitizer available at main entrances and inside restrooms
• Propped restroom doors to reduce touchpoint; paper towels rather than automatic hand dryers
• Disinfectant wipes available for patrons
• Regular detailed cleaning/disinfecting of all touch surfaces, including handrails, elevator buttons, doorknobs, armrests/seats, etc.
• Before all public events: all common touchpoints in public areas will be disinfected
• Training for event staff to reduce touchpoint with patrons
WHAT YOU CAN DO
• If you are feeling ill: please stay home
• Wash your hands regularly with soap for at least 20 seconds, scrubbing thoroughly
• Take steps to prevent the spread of illness