In order to mitigate the spread of COVID-19, UNC-Chapel Hill has determined that all University-affiliated events of 50 or more people have been cancelled until further notice.
In light of this, Carolina Performing Arts and UNC-Chapel Hill leadership have made the difficult decision to cancel all remaining ticketed performances in our 19/20 season. We are also cancelling all public free events for the remainder of the spring, and are working with our partners to determine best possible outcomes for rescheduling those events in the future.
We prioritize the health and safety of our artists, staff (both full-time and students), community partners, and patrons above all else, and are grateful for your understanding.
Please visit unc.edu/coronavirus for UNC-related updates.
The impact of COVID-19, and the necessary steps being taken to mitigate its spread, will undoubtedly have lasting ramifications on working artists and presenting organizations around the world. If you are a current ticketholder for a canceled performance and would like to support our mission, please consider donating the value of your ticket(s) as a tax-deductible gift to the Carolina Performing Arts Annual Fund by March 25, 2020 using this form. Otherwise, your refund will be processed as detailed below.
CPA will issue refunds to all ticketholders of cancelled performances. For ticketholders who purchased tickets to affected performances via credit card, our staff will begin processing refunds automatically on March 26, 2020. Please allow ten (10) business days for processing. For ticketholders who placed orders by check or cash, refunds must be processed in person. Our staff will be in touch with those patrons with further instructions on processing these refunds.
Please note that our physical box office at UNC’s Memorial Hall will remain closed until further notice. Staff is regularly monitoring voicemail (919.843.3333) and email (email@example.com), and we are working diligently to address patron questions and concerns. We appreciate your patience as we navigate this evolving situation.
We are committed to continue working closely with our colleagues locally and abroad to explore bringing back affected artists in future seasons, and we look forward to inviting you back for those engagements. Thank you for your support of Carolina Performing Arts and its mission—we hope to that we will be able to see you in our spaces again soon. Until then, stay well.
—The Carolina Performing Arts staff
TICKETING POLICY UPDATES
Credit purchases: Our box office will be issuing automatic refunds to ticketholders of cancelled spring 19/20 performances who purchased tickets via credit card starting on March 26, 2020. Please allow ten (10) business days for processing.
Cash/check purchases: Refunds must be processed in person for orders placed by cash or check. Our staff will be in touch with those patrons with further instructions on processing these refunds. We ask for your patience, as our physical box office is closed until further notice.
You can also elect to donate the value of your tickets (tax-deductible) to support our annual fund by filling out this form by March 25, 2020.
Rental Events: All events sponsored by any organizations other than CPA originally scheduled to take place prior to May 7, 2020 in Memorial Hall, Gerrard Hall, or CURRENT ArtSpace + Studio, including white coat ceremonies and North Carolina Symphony events, have been cancelled. Affected patrons should contact the sponsoring organization for further information and ticket refunds.
WHAT WE’RE DOING
We are working with our staff and UNC–Chapel Hill facilities to ensure that we’re providing enhanced precautionary and sanitary measures in all our venues.
• Hand sanitizer available at main entrances and inside restrooms
• Propped restroom doors to reduce touchpoint; paper towels rather than automatic hand dryers
• Disinfectant wipes available for patrons
• Regular detailed cleaning/disinfecting of all touch surfaces, including handrails, elevator buttons, doorknobs, armrests/seats, etc.
• Before all public events: all common touchpoints in public areas will be disinfected
• Training for event staff to reduce touchpoint with patrons
WHAT YOU CAN DO
• If you are feeling ill: please stay home
• Wash your hands regularly with soap for at least 20 seconds, scrubbing thoroughly
• Take steps to prevent the spread of illness