Updated July 1, 2020
During a time where Carolina Performing Arts would normally be announcing next season’s offerings across our stages, our staff has been hard at work reimagining what the 20/21 season will look like, what it can offer to our community, and how we can support the artists whose vision makes what we do possible.
Out of an abundance of caution for our patrons, artists, and staff, we’ve decided not to present in-person performances and events at our venues this fall. Although it won’t be a traditional start to our season, we are looking forward to announcing projects for the autumn that will get at the heart of the challenges facing us right now, that inspire, and that bring us together even when we are apart.
Through our digital platform CPA at Home, we’ll keep connecting you with exclusive artist content, livestreamed events, and more. Our Andrew W. Mellon Foundation-funded artist residency programs and collaborations with University faculty and students will also allow us to continue fulfilling our mission of enriching life on campus and in our communities.
As we prepare to host performances in the spring, we’re engaging in an international arts survey that will provide data on the comfort level of our patrons in returning to live events. Through this and consultation with public health experts, we’re making thorough preparations that will allow us to open our doors to you in the safest possible way. This fall will also mark the beginning of CPA’s investment toward a long-term process of organizational racial equity planning.
Look out for announcements soon about our plans for fall, which will introduce new ways of experiencing performance and the arts. You can also stay up to date with us through CPA at Home and on our social media channels.
Please visit unc.edu/coronavirus for UNC-related updates.
See below for information on ticket refunds from cancelled spring 2020 performances. Please note that our physical box office at UNC’s Memorial Hall will remain closed until further notice. Staff is regularly monitoring voicemail (919.843.3333) and email (email@example.com), and we are working diligently to address patron questions and concerns. We appreciate your patience as we navigate this evolving situation.
Credit purchases: As of April 9, 2020, our box office has issued automatic refunds to ticketholders of cancelled spring 19/20 performances who purchased tickets via credit card. Please allow 5-7 business days for the refund to post to your credit card account. If you do not see the transaction after that time, please contact your financial institution.
Cash/check purchases: Refunds must be processed in person for orders placed by cash or check. Our staff will be in touch with those patrons with further instructions on processing these refunds. We ask for your patience, as our physical box office is closed until further notice. Customers who wish to instead make a tax-deductible donation of the value of their purchased tickets can do so with this form. You can also contact us to request a refund in the form of a CPA gift certificate.
Rental Events: All events sponsored by any organizations other than CPA originally scheduled to take place prior to May 7, 2020 in Memorial Hall, Gerrard Hall, or CURRENT ArtSpace + Studio, including white coat ceremonies and North Carolina Symphony events, have been cancelled. Affected patrons should contact the sponsoring organization for further information and ticket refunds.
WHAT WE’RE DOING
We are working with our staff and UNC–Chapel Hill facilities to ensure that we’re providing enhanced precautionary and sanitary measures in all our venues.
• Hand sanitizer available at main entrances and inside restrooms
• Propped restroom doors to reduce touchpoint; paper towels rather than automatic hand dryers
• Disinfectant wipes available for patrons
• Regular detailed cleaning/disinfecting of all touch surfaces, including handrails, elevator buttons, doorknobs, armrests/seats, etc.
• Before all public events: all common touchpoints in public areas will be disinfected
• Training for event staff to reduce touchpoint with patrons
WHAT YOU CAN DO
• If you are feeling ill: please stay home
• Wash your hands regularly with soap for at least 20 seconds, scrubbing thoroughly
• Take steps to prevent the spread of illness